State Attorney General Eric Schneiderman is seeking help from the public as his office continues to investigate whether internet service providers are delivering on promised speeds.
Schneiderman has a web page set up here to solicit information from the public about internet speeds.
The attorney general is suing Charter Communications and subsidiary Spectrum for promising “blazing fast” internet speeds but allegedly failing to deliver. Charter says it is making “substantial” investments to upgrade its system and is “disappointed” that Schneiderman is suing over promises made by Time Warner Cable before Charter acquired it.
“Millions of New York families and businesses depend on reliable internet for everything from running a business to communicating with family and friends,” Schneiderman said in a statement Thursday. “No one should be paying a premium for speeds and services they aren’t receiving. Conducting a speed test will ensure people are getting the speed they’re paying for, and I urge New Yorkers to submit their results and help my office continue to hold service providers accountable.”